Refund Policy
A legal disclaimer
Refund & Cancellation Policy
Last Updated: 09/30/2025
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Quotes are free.
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Cancellations must be made 24 hours in advance.
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Same-day cancellations may be charged a $25 fee.
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If service is prepaid and not completed, a full refund will be issued.
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If service was partially completed, refunds will be prorated.
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Weather delays will be rescheduled at no additional cost.
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Property owners must ensure the service area is ready and accessible. If trash, debris, hoses, or furniture are not cleared prior to the scheduled service, additional fees may apply or the appointment may need to be rescheduled.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.